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Returns and Refunds

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Physical Products

Skydawn Game Studios does not house any physical inventory. Our RPG books, supplements, and other accessories are sent via our distribution partners. Each of our partners has their own policies. For easier access, these are linked below.

To complete your return, we require a receipt or proof of purchase. Instructions on how to return items are issued upon a return request to the distributor.

Please do not send your item back to the manufacturer or to Skydawn Game Studios.

There are certain situations where a full refund would not be issued:

  • Products on sale or purchased with a discount code/coupon will only receive a refund at the discounted price.
  • Products bundled with a promotional digital item (such as a free PDF download or digital coupon) cannot be refunded if the promotional item has already been received.

Pre-orders

Pre-ordered merchandise may be returned or exchanged within 30 days of purchase. Pre-orders follow the same return guidelines as all other physical products.

 

Digital Products

Digital products and services are exempt from being returned. This includes PDFs, downloadable software, digital coupons, and virtual tabletop accessories.

 

Refund Notification

Once the above stipulations are met, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

 

Late or missing refunds

If you haven’t received a refund yet:

  • First, check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
 
 
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Code of Conduct

This Code of Conduct establishes that players, game masters, organizers, staff, and all others participating in an official Skydawn Game Studios event or project have the right to a healthy and safe environment.

Members must conduct themselves in a manner that is conducive to the enjoyment and safety of everyone:

  • Avoid excessively vulgar, sexual, or mature language and subjects or pictures/graphics depicting them.
  • Let other attendees speak and avoid talking over or interrupting others.
  • Avoid excessive cross-talk that is not relevant to the game being played.
  • Allow other players to get the attention of the Game Master.
  • Discourage others from using social media to bully, shame, or intimidate other members.
  • Avoid outside conversations during game play. If you must take an outside call or message, please excuse yourself from the table until it is completed.
  • Obtain active consent before recording or streaming parts of the event where other participants can be individually identified.

Aggressive behavior is grounds for immediate removal from our games and community spaces.

Aggressive behavior includes any of these:
  • Threats of physical aggression
  • Use of racial, gender-based, cultural, or other slurs against other community members
  • Derogatory commentary on a person’s looks, age, dress, linguistic tradition, religion, ethnicity, sexuality, gender, or gender identity (among others)
  • Harassment of other community members or threats thereof

Sexual harassment of any kind will not be tolerated and is grounds for immediate removal and banning.

Sexual harassment includes, but is not limited to:
  • Vulgar or sexual language, comments, gestures, or jokes
  • The display of sexually explicit objects or messages
  • Unwelcome remarks of a sexual nature directed at another participant or their characters
  • Persistent sexual or romantic advances without the other person’s willing participation

Participants who feel unsafe due to the words or actions of others should contact us immediately.

  • Code of conduct violations can be anonymously reported using this form.
  • Members who notice disruptive or unsafe behavior may attempt to make the person exhibiting the behavior aware of their actions (if they feel safe doing so). Members who feel uncomfortable bringing the behavior to the attention of the person exhibiting the behavior should notify a staff members immediately.
  • Game Masters have the right to ask disruptive players to leave the table and speak with an event administrator.
  • Event administrators have the right to remove disruptive, aggressive, or disrespectful attendees from all events run by Skydawn Game Studios with no further recourse permitted.
  • If a Game Master is not assisting you properly or is responsible for permitting violations of the Code of Conduct, please speak to an Admin immediately.
  • No one is exempt from these rules and all allegations will be taken seriously.

To report a violation of our Code of Conduct, you may use our misconduct reporting form. Please note, we are unable to reply to anonymous reports. If you would like a personal response from one of our admins or a member of our conduct committee, please use the Contact Us page instead.